TPG Aged Care was started in 1998 by Patricia Tassell as Home Care Pursuits delivering home support services include nursing care, personal care, home help, social support, respite and recreational care, gardening and home maintenance. Patricia had a passion for the concept of community and a sense of the old fashioned support that used to be shared between neighbours and friends.
A training arm was established in December 2001 and we became an Registered Training in December 2002. Training services were developed to enable participants to understand issues experienced by people who are aged and have disability and utilise the wide range of aids available to the most disabled of clients. In 2003 both divisions of the company were incorporated under the name The Pursuits Group.
The Company operated from rental premises in Joondalup until 2004 when they moved to their own property in Kingsley.
A decision was taken in 2013 to split the company and establish the training arm as a separate entity – TPG Training Pty Ltd and now operates as an independent business. Please visit TPG Training’s website for more information about training for the Aged Care industry.
This split now allows each business to focus on it core business.
The Pursuits Group commenced trading as TPG Aged Care in July 2014.
The philosophy and the utilisation of community building concepts has driven the quality of the business.
Specific improvement initiatives have been developed to reinforce values and build social and human capital in the communities in which we work. The provision of ‘services by locals for locals’ is providing a dynamic that is starting to reinforce a return to the importance of the concept of neighbourhood.
All staff are committed to provide quality services to people who face limitations in their daily living activities who wish to live in their own homes. Personnel work co-operatively with local government authorities, community organisations and other private enterprise to provide a comprehensive range of services based on the premise that people’s independent lives will be enhanced by providing services to people in the community in which they live.
KEY SUCCESS FACTORS
The following factors influence our success:
- Sense of community
- Creating opportunity
The Director has lived and worked in the local community for the past 30 years. During that time she has taken on both paid and volunteer roles and has become well known to people in a large variety of roles and positions. Her commitment to quality and ethical operating processes became known as a result of her management of a large community organization in the region prior to her entry into the business sector. She is a previous Commissioner on the Board of Lotterywest; previous Chairman of Greyhounds WA; and served as the Deputy Chairman of the Kingsway Community Bank.
Sense of community
The context of community is a very important aspect of the business. Many clients and workers are people from other countries and lack an extended family background. Feedback from clients and staff indicate that they are excited by the prospect of belonging to something. It is this ense of belonging that is providing the impetus for growth and an enormous contribution of effort from members of the group and a commitment to providing quality services to enable clients to live independently in their own homes.
The focus on work and caring for people in a community is the rationale for this business. Access to employment for people is essential to the wellbeing of our community. Company members continually investigate and assess possibilities and turn them into projects where possible. This has lead to the development of a steadily increasing workforce who are given opportunity to develop skills and confidence and participate in and make a contribution to a community by providing a range of services to people in their own homes.
The head office of the business is located at 121 Moolanda Boulevard, Kingsley, Western Australia. External workers now provide services from Mosman Park to Yanchep in the north metropolitan region and from Mt Lawley to Lesmurdie and Mundaring in the east metropolitan region and Rivervale to Maddington in the South East metropolitan region.
HOW THE BUSINESS HAS DEVELOPED
The concept of community building has been utilised to develop and grow. The company has adopted a relationship selling strategy to drive sales and marketing. Now we have a large community of approximately 1200 clients and 80 support workers who interact with each other on a weekly or fortnightly basis. A connection is maintained by way of a monthly newsletter that has been established and focuses on employment and wellbeing of staff, clients and their families.
POSITIONING IN THE MARKET
The Company is now positioned very well because of its culture and history. The business has been placed strategically on the private enterprise – community continuum. Company personnel understand and utilise the best practices of both the private enterprise and community sectors to develop, maintain and retain business partnerships. As a result TPG Aged Care is now a leading supplier for the Veterans Home Care Program in the North and East Metropolitan regions of the State. The Director, with a management background and history in the employment services market and a Clinical Nurse/Consultant who is a Nurse Practitioner with a vast knowledge of health issues is a dominant force for the positive growth of the company. The Company has the potential and a goal to become the largest provider of home support care services for people who are aged or have disability in Western Australia.
THE VISION FOR THE FUTURE
This Company has established the foundation for building a strong community for 5,000 to 10,000 people. Presently services are provided for approximately 1000 clients and their carers.